HELP CENTER

Do you have questions? You can find answers here.

Hundeo's mission is to improve the relationship and coexistence between humans and dogs. That's why we developed an app that simplifies training with your dog and at the same time provides a lot of inspiration so that you can have a lot of fun and beautiful moments together.

The Hundeo app is suitable for any dog and any age. There is content for first time dog owners to content that is only suitable for advanced dog owners. The content has been designed to be used by everyone. We indicate in the app when content is not suitable for certain dogs.

At Hundeo we work together with various experts. The exercises were all designed in collaboration with certified dog trainers. So you can be sure that the content is of high quality. By the way, you can find out more about some of the experts on our social media channels. So feel free to follow us there.

Then you are in the right place. We will continue to expand this support area in the coming days.
Did a question remain unanswered? Then write to us.

  1. Search via the App Store Apple or Google the app
  2. Download them
  3. Open the app
  4. Click on "Start" on the start screen
  5. Register via an email account, via your Apple, Google or Facebook login data
  6. Create a profile for your dog. You can create a single profile for up to 9 dogs.
  7. Personalize the profile for your dog(s)
  8. Get started and discover the world of Hundeo App

To do this, simply go to the profile and at the top left you will find a gear wheel that you can click on.

There you will find all the settings for your account.

How do I change my email address?

To do this, click on the gearwheel in the upper left corner of your profile. There you will find the settings and also the account settings.

How do I set a new password?

You can do this in Settings > Account Settings

How do I delete my account?

To do this, go to Settings > Account Settings

You have technical problems?

Then go to Settings > Post Feedback and send us the error. Alternatively, just send us an email to our support.

 

You can delete your account at Hundeo yourself via your profile.
⚠️ This cannot be reversed.

THIS IS HOW IT WORKS

Log in to the Hundeo app. In the profile on the top left, select the cogwheel for the "Settings" off. Then go to "Account Settings.

In the account settings you can now delete your account. To do this, press on the text field "CLEAR ACCOUNT". Now confirm your decision.

⚠️ Note that if you have a subscription through iTunes or Google Play, the account cannot be deleted until the subscription has been cancelled and expired.

You have feedback about the app? Just send us a message and help us to improve the app.

Will I be sent a real book?

Of course, we will send you the book in physical form by mail.

Do I sign up for a subscription with the book?

No! There is no subscription or hidden cost behind this book.

How long does the shipping take?

Depending on where you live, shipping takes about 5 business days. After submitting your order information, we will ship your book within one business day.

Is shipping to Austria or Switzerland possible?

Yes, deliveries to you in Austria and Switzerland are also possible and cost nothing extra.

Is there a money back guarantee if I am not satisfied?

Of course, we give you a 60-day money back guarantee. This means for you: If you have ordered the book, read it and are not satisfied, please contact us at support@hundeo.com or use the contact form on our website. They will help you competently. If you are still not satisfied, we will refund you.

How secure is the payment?

Your payment is secured according to the most modern standard. We have been working with the German payment provider Digistore24 for a long time. They take care of the complete processing of your payment and encrypt the entire process using 256-bit SSL encryption. Thus, your data is reliably protected both here and at Digistore.

Are the books only available for purchase through the website?

No, you can also buy the books at bookstores or Amazon.

You have feedback about the books? Then just write us a message and help us to improve the books.

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