General Terms and Conditions and Terms of Use for the Hundeo app.
Terms of Use for the Hundeo App
The app "Hundeo" (hereinafter also referred to as the App, Hundeo App, or Hundeo) refers to the services of RINACLA LTD, Georgiou Karaiskaki, 11-13, CARISA SALONICA, Flat/Office 102, Pervolia, 7560, Larnaca, Cyprus. Further information about Hundeo can be found in our Hundeo imprint.
The following Terms of Service govern the conditions for using the App.
2.1. The Hundeo App is an application software that offers users the ability to train, educate, and care for various dog breeds in practice using the included instructions. Content is provided in the form of various learning videos and accompanying text descriptions.
2.2. These Terms of Use apply to contractual relationships regarding the use of the Hundeo App.
2.3. These Terms of Use also apply if the user has deviating terms and conditions, unless these are acknowledged in writing by Hundeo.
2.4. Individual agreements, side agreements, and supplements take precedence over the Terms of Use, insofar as they have been recorded in writing.
3.1. Depending on the service package, the scope of use of the App varies. Hundeo offers 2 product tiers. A distinction is made between a free "Basic" version and a paid "Plus" version.
3.2. During registration, the user has the choice between a Basic version and the Plus version. If the user initially chose the free version, it is still possible to upgrade to the Plus version at a later time.
3.3. If the user has chosen the Plus version, they can select a monthly or annual subscription. There is also the option to purchase the Plus version for the lifetime of the app. Further information about the various service packages can be found in the App.
3.4. Registration only occurs if the user has previously bindingly acknowledged the inclusion of these Terms of Use. There is no entitlement to registration. Upon registration, a contractual usage relationship is established between the user and Hundeo.
3.5. By registering with Hundeo, the user accepts these Terms of Service for using the App. If the user accesses the services via the App and has downloaded the App from a third-party app store or accesses content via an audio/video or assistant app, the respective terms and conditions of the app store or app apply additionally.
3.6. The use of the Hundeo App requires registration with the user's email address and username (e.g., first name or pseudonym). The personal data requested by Hundeo must be provided completely and correctly (no P.O. box, etc.). Registration can also be done through a third-party provider (e.g., Apple, Facebook, or Google). The user agreement between the user and Hundeo only comes into effect upon electronic confirmation from Hundeo.
3.7. During registration, the user enters their valid email address and chooses a password.
3.8. The access password can be changed by the user at any time and must be kept confidential in all cases. After successful registration, the user receives a user account containing the data they provided.
3.9. Changes to data must be made immediately by the user in their account to ensure that notifications or declarations from the Hundeo App can be sent.
3.10. The user account is not transferable to other persons. It may also not be used by persons other than the account holder, e.g., by sharing the password.
4.1. The Hundeo App offers the option to unlock extended content through a paid Plus subscription (premium service).
4.2. The Plus access can be purchased directly in the App. The user must select the Plus access in the App's settings, click on pop-ups to "Use Plus," or click "Use Plus" on videos not available in the free version. The user is then directed to an overview page where they can select premium access and must click "Subscribe" to complete the contract. The billing and management of the Plus subscription is carried out exclusively through the user account of the respective third-party provider through which the App was obtained (Apple: App Store, Google: Play Store). The subscription can be terminated at the end of the contract period via the account settings in the Apple App Store or Google Play Store; otherwise, the subscription renews automatically for the agreed contract period.
4.3. Upon unlocking individual content, the user receives the right to use it for personal, non-commercial purposes on all devices connected to and compatible with their App Store/Play Store account.
4.4. If a user books the paid service, they will be billed immediately. The user receives a monthly, annual, or one-time invoice for the services used.
5.1. Payment processing for the paid version takes place directly with the app store operator through the user account.
5.2. Once the user confirms the purchase in the store, the store account is charged with the corresponding amount. For in-app subscriptions, the App Store/Google account is charged after confirmation of the subscription within the App.
5.3. If the user is a consumer, a 14-day right of withdrawal applies. This right of withdrawal must be exercised exclusively with the store providers. The General Terms and Conditions of the store providers apply accordingly. Please note that the user loses the right of withdrawal for in-app purchases through store providers if they wish to immediately use the purchased digital content.
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the date of the conclusion of the contract. To exercise your right of withdrawal, you must inform the respective store provider by means of a clear declaration of your decision to withdraw from this contract.
Consequences of Withdrawal
If you withdraw from this contract, we must reimburse all payments we have received from you, including delivery costs, without delay and no later than 14 days from the day on which we received notification of your withdrawal. If you have requested that the service begin during the withdrawal period, the right of withdrawal is extinguished.
6.1. The usage agreement between Hundeo and the user is concluded depending on the selected service package. When using the free version, both parties are entitled to terminate the usage relationship without observing a specific deadline or form.
6.2. If the user has opted for the paid version, the usage agreement initially runs for the booked minimum usage period. Thereafter, the agreement automatically renews for the duration of the booked minimum period unless terminated by the user or Hundeo 1 day before the end of the minimum usage period/renewal period.
6.3. Cancellation of the paid service can be made as described in the respective app stores in subscription management, if the purchase was made through an app store.
6.4. Upon termination of the usage agreement, Hundeo is entitled and obligated to irrevocably delete the user's member account.
6.5. Hundeo reserves the right to terminate and block the usage relationship with immediate effect if there is an important reason, particularly in case of violations of these Terms or other contractual obligations.
7.1. The Hundeo App is not made available to the user for commercial use, but exclusively for personal use.
7.2. It is prohibited to use mechanisms, software, or other scripts in connection with the use of the App that impair the functionality or accessibility of the application, or to modify, delete, or overwrite content created and managed by Hundeo.
7.3. The user must set a password to access their user account. The user account may only be used personally by them. They may not pass on access data to third parties.
8.1. Hundeo may make the use of the App or individual functions subject to certain conditions.
8.2. Hundeo reserves the right, in case of misuse of the App by the user, to deactivate the respective user account after announcement, or to delete it after ordinary or extraordinary termination.
8.3. Hundeo is entitled to display advertising on all pages of the App. Hundeo reserves the right to change the appearance, structure, and functionality of the App at any time without the user's consent.
Within the scope of the contractual relationship, the user receives access to the App and, via "streaming," to the agreed digital content.
The user receives a limited, non-exclusive right, temporally restricted to the duration of the contract, to store the App on all devices connected to the respective Store. Other storage, reproduction, or modification of the App is not permitted.
10.1. Hundeo is exclusively liable for providing the App within the framework described here. For further claims and rights, Hundeo is only liable for intent and gross negligence according to statutory provisions.
10.2. Claims for damages from torts are excluded unless the damage was caused intentionally or through gross negligence.
10.3. In cases of slight negligence, Hundeo is only liable for breach of a material contractual obligation or in cases of delay or impossibility.
10.7. The content is primarily learning content and is intended to support the user in dog training. No specific results or success is guaranteed.
11.1. The availability of the App depends on the user's various technical equipment. Suitable technical tools (a suitable device and suitable internet access) are required to use the App to its full extent.
11.2. Hundeo endeavors to enable smooth operation of the App. For uncontrollable reasons, disruptions to availability may occur.
The European Commission provides a platform for online dispute resolution (ODR), which the user can find at: https://ec.europa.eu/consumers/odr/. Hundeo is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
13.1. If the user is an entrepreneur, the place of jurisdiction is the registered office of Hundeo in Cyprus. If the user is a consumer, the place of jurisdiction is based on the user's place of residence.
13.2. The contract concluded between the user and Hundeo is exclusively subject to the law of the Republic of Cyprus, with the express exclusion of the UN Convention on Contracts for the International Sale of Goods.
13.3. Should individual provisions of this contract be or become wholly or partially invalid, this shall not affect the validity of the remaining contract.
13.4. The contract text is not stored after conclusion. Users can view contract details in their respective Store and in the App.
13.5. Changes or supplements to this contract require text form.
The Hundeo Privacy Policy is available at the following link and is part of this contract: Privacy Policy
Sharing Usage Data with Apple and Google
By using our App and purchasing in-app content, you agree that we may share certain data about your usage behavior and consumption of purchased content with Apple and Google. This information may include details about how you accessed and interacted with purchased content. The sharing of this data serves to support Apple and Google, for example, in processing refund requests.